This document governs the operational relationship between Keltravonis and anyone who accesses our web interface or acquires our bags. By interacting with our platform, you accept these terms and conditions in full. If you disagree with any part of these corporate rules, you must cease using our platform immediately.
Regional Scope of Operation
Our local business activities concentrate solely within Singapore. We do not dispatch bags to international destinations, nor do we accept orders originating from outside the geographical borders of Singapore. All transactions, logistics, customer communications, and disputes conform specifically to the laws of Singapore, including the Sale of Goods Act and the Consumer Protection Fair Trading Act. By purchasing from us, you agree that any legal inquiries remain under the jurisdiction of the Singapore courts.
Logistics and Delivery Timeline
We prioritize transparency regarding the movement of your purchases. Our structured timeline ensures clear expectations from the moment you click select until the package arrives at your doorstep.
- Handling Period: Our fulfillment team requires 2 business days to package your selected bag and ready it for transit. This includes preparing documentation and sorting items inside our local hub.
- Transit Period: Once handed to our regional logistics partners, the package requires an additional 1 to 2 business days to reach your address.
- Total Duration: Expect your delivery to arrive within 3 to 4 business days after you place your order.
Cancellation Framework
You maintain the ability to cancel your purchase during specific operational windows before the item leaves our custody.
- Internal Window: Order cancellation remains fully possible as long as the physical item remains inside our local storage facility. You can email us to halt processing.
- External Window: Once our team hands the package to our third-party logistics network, the dispatch is complete. After this point, cancellation is no longer possible, and the delivery process must continue to its final destination.
Payment Mechanism
Our platform operates via a transparent transaction model designed for local convenience and consumer security.
- Cash on Delivery: We utilize Cash on Delivery as our exclusive method of transaction. We do not require credit card details or digital pre-payments during checkout.
- Doorstep Collection: Our logistics representative collects the entire payment at your physical address during delivery.
- Zero Added Costs: The price you observe on our screen represents your complete total. There are no hidden costs, additional fees, or shipping charges added to your purchase.
Returns, Replacements, and Refund Framework
We offer a thirty-day window for returns, which begins on the precise day your package arrives. To maintain full fairness, this policy functions under strict guidelines.
- Eligibility Criteria: We accept returns exclusively if you receive a damaged item or an incorrect bag. We do not accept returns, replacements, or refunds if you experience a change of mind. Please ensure you are fully certain before finalizing your purchase.
- Initiation: If your bag arrives damaged or incorrect, send an electronic mail message to bag@keltravonis.com immediately.
- Logistics Cover: Our team arranges a local courier to pick up the item from your address. We absorb this entire expense; there is zero cost to you.
- Evaluation Period: When the bag arrives back at our facility, our team utilizes twenty-four hours to assess the state of the item.
- Resolution: If the assessment confirms the issue, we arrange an immediate replacement. If a replacement is unavailable or the damage cannot be resolved, we initiate a complete refund.
- Refund Execution: Because we operate via Cash on Delivery , we do not possess your banking details. We will contact you via bag@keltravonis.com to request your bank transfer details. Once received, we initiate a direct bank transfer .
- Processing Window: The refunded amount requires five to six business days to display in your account, depending entirely on your specific banking institution.
- Restocking Fees: We never charge any fees for restocking returned items.
Intellectual Property
The layout, visual presentations, text, graphics, and bag descriptions on this interface belong exclusively to Keltravonis. Users receive no ownership rights or usage privileges beyond browsing and purchasing.
User Responsibilities
When accessing our platform, you agree to provide accurate delivery details. Submitting false data or deliberately refusing deliveries may result in the restriction of your account access.
Liability Boundaries
To the extent permitted by Singapore law, Keltravonis shall not be liable for indirect, incidental, or structural damages arising from your use of our platform or the utility of our bags.
Support Accessibility
Our local support agents remain available to assist with inquiries during standard operational hours.
- Operational Hours: 9:00 AM to 5:00 PM Singapore Standard Time .
- Availability: Monday through Friday, excluding public holidays in Singapore.
- Contact Channel: Direct your inquiries to bag@keltravonis.com , and our team will provide assistance.