This Shipping Policy outlines the transportation protocols, logistics arrangements, and fulfillment timelines for Keltravonis. As an e-commerce platform dedicated to distributing bags, we establish these parameters to maintain clear operational paths. Every order finalized on our interface remains subject to these delivery rules, which conform to regional corporate standards and consumer protection guidelines.
Territorial Isolation
Our business operates under a strict geographical boundary. We serve the domestic market of Singapore exclusively. We do not engage in international freight, nor do we support transshipment options to destinations outside our local borders. If an address displays location coordinates outside Singapore, our validation system automatically halts the processing phase. By interacting with our interface, you acknowledge that all logistics operations remain confined within this specific sovereign territory.
Comprehensive Delivery Timeline
We divide our distribution mechanism into two distinct procedural blocks to give you absolute visibility over your purchase.
1. Internal Handling Block
The moment you finalize your bag selection on our digital interface; our local facility schedules the order for preparation. Our team requires exactly two business days to pull your item from storage, complete individual packaging, and generate the necessary transit documentation. This preparation period occurs entirely within our closed distribution center.
2. External Transit Block
Once the package passes our internal preparation check, we hand it directly to our regional third-party logistics partners. The courier requires an additional one to two business days to navigate local routes and reach your precise physical coordinates within Singapore.
Cumulative Summary
Combining our handling block with the transit block, the complete window from checkout to your doorstep spans three to four business days.
Functional Transparency
Our payment configuration balances user convenience with absolute cost clarity. We do not participate in variable delivery pricing models.
- Cash on Delivery Format: We conduct our transactions solely via Cash on Delivery. You do not input credit card details or digital balances on our screen during checkout.
- Doorstep Collection: Our logistics representative collects the entire payment in physical currency directly at your residence during handover.
- Zero Transport Fees: Keltravonis absorbs all logistics expenditures. There are no hidden fees, extra administrative costs, handling levies, or shipping charges added to your invoice. The amount shown during your selection is your precise final total.
Courier Dispatch Interruption Boundaries
Once your order details submit, your cancellation rights depend entirely on the physical location of the bag.
- Pre-Fulfillment Phase: You retain the ability to cancel your order as long as the package rests inside our storage hub.
- Post-Fulfillment Phase: The exact moment our team transfers custody of the bag to our regional courier network, the dispatch phase concludes. Beyond this boundary, cancellation becomes impossible. The courier must complete the physical route to your doorstep, and you must receive the delivery.
Delivery Exceptions and Resolutions
If your bag sustains structural damage during transport, or if the courier hands you an incorrect package, your rights remain protected under our thirty-day return policy. Send an electronic mail message to bag@keltravonis.com immediately to report the discrepancy. We will organize a local retrieval at zero expense to you.
Communication Channels
For real-time status updates or queries regarding your delivery timeline, contact our support division.
- Primary Contact Node: bag@keltravonis.com
- Active Hours: 9:00 AM to 5:00 PM Singapore Standard Time .
- Active Days: Monday through Friday, excluding public holidays in Singapore.
Our support agents review messages in order of arrival, providing clear logistical assistance to every customer.