This document outlines the structured protocols regarding returns, replacements, and refunds for Keltravonis. As an e-commerce platform operating in Singapore, we establish these parameters to maintain operational transparency. Every purchase made on our interface is subject to these guidelines, which protect both the consumer and the business under regional commerce frameworks.
Core Parameter: The Thirty-Day Window
Our return protocol opens the exact moment your order arrives at your physical residence in Singapore. You possess exactly 30 days from that specific delivery benchmark to raise a structural issue with your bag. This window is absolute, and any request received after this duration expires cannot be processed by our system.
Strict Ground Rules on Eligibility
We do not use generalized criteria for accepting returns. Our framework remains specific to prevent systemic misunderstandings. We require absolute clarity before initiating any movement of inventory back to our facility.
- Acceptable Scenarios: Returns apply solely if your bag arrives with clear structural damage or if the package contains an incorrect item.
- Excluded Scenarios: We do not accommodate adjustments, exchanges, or reversals if you experience a change of mind. We request that you review your choice thoroughly prior to finalization.
- Restocking Expenses: Our system applies zero fees for restocking returned inventory, ensuring you face no penalties for legitimate faults.
Step-by-Step Path for Returns
To navigate a return smoothly, follow this operational pathway which details each phase of the physical transaction:
1. Notification: Send an electronic communication to bag@keltravonis.com detailing the clear discrepancy with your bag.
2. Logistics Retrieval: Our hub coordinates a regional courier to pick up the item directly from your doorstep. Keltravonis bears this extraction cost completely.
3. Assessment Phase: Once the bag arrives back at our local hub, our internal team utilizes twenty-four hours to examine the reported damage.
4. Determination: If our evaluation confirms the fault, we arrange an identical replacement. If the bag is completely unavailable, we proceed to a total refund.
The Reversal Mechanism
Because Keltravonis operates entirely through Cash on Delivery , our digital infrastructure does not retain your banking records or card details. This requires a specific manual process to return your funds in a protected manner.
- Information Gathering: We will write to your electronic address, bag@keltravonis.com, to collect your direct bank transfer coordinates.
- Disbursement Mode: All account reversals occur exclusively via direct electronic bank transfer into your designated account.
- Clearing Period: Once our team executes the transfer, the sum requires five to six business days to reflect on your balance, varying by banking entity.
Legal Framework in Singapore
This policy aligns directly with the Consumer Protection Fair Trading Act (CPFTA) and the Sale of Goods Act of Singapore. Under these statutory frameworks, consumers possess protections against substandard or incorrect goods. Our 24-hour assessment ensures that legitimate structural faults are addressed rapidly via replacement or complete reimbursement, fulfilling our obligations under Singapore regional commerce laws.
Territorial Scope
Our return network operates exclusively within the geographical limits of Singapore. We cannot facilitate retrievals, replacements, or account adjustments for individuals or items outside this domestic perimeter. Any shipping actions or requests originating outside Singapore are automatically void without any exception.
Support Availability
For assistance during any stage of this process, our assistance channel remains fully operational to address your questions.
- Email Node: bag@keltravonis.com
- Availability Window: 9:00 AM to 5:00 PM Singapore Standard Time, Monday through Friday .
- Resolution Process: Our administration handles all correspondence strictly in the order received, ensuring clear answers for every customer inquiry. We aim to keep your experience straightforward and transparent from start to finish.